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Mobil Gas Stations Support Ticket - Brookfield, Illinois - Horrible Service

Mobil Gas Stations Support Ticket - Brookfield, Illinois

Horrible Service

Created By: yvonne0587's Picture yvonne0587 Last Reply: yvonne0587's Picture yvonne0587
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: N/A Replies: 0

On 3/15/2014 at approximately 1:30pm, I went to this gas station to receive a car wash. I paid at the automatic kiosk for the gold car wash which cost $10. I went through the car wash when it was my turn. After my car was washed and dried I proceeded to go about my day thinking I had gotten a quality car wash for the amount I paid. Two minutes later when arrived at CVS, I got out my car and when I looked at my car while closing the door noticed that the car did not look as if it had been washed at all. So I immediately got back in my car and back to the gas station. When I got there, I told the man behind the counter what had happened and he called this other guy to come over and I explained the situation to him. The other guy asked for a receipt and I told him that his kiosk does not print receipts and that since they have cameras to play the tape back. He went and played it back and then called the guy behind the counter who then came and asked me what I put into the kiosk. I told him I put 2 $5 bills in because the kiosk only took $1 and $5 bills. After going through all these motions, the guy who played the tape back comes and tells me that he doesn't see me in my car on the camera and how does he know it's not a different driver. So after the back and forth, I decided to call the police and have them attempt to straighten it out. Even the officer agreed that the car wash was very poor in quality. So, he told me that he would draw up a report and mail it to me and if I wanted to pursue the matter civilly that I could do that. All I wanted was refund or for them to attempt to wash the car over and was told there was nothing they could do about it. I also asked to see the tape for myself and was told I could not. I have left a complaint with the BBB.


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